FenceByLance.com Online Purchase Refund Policy, Late Payment Policy and Privacy Policy

Online Purchase Refund Policy

FenceByLance.com has been an online retailer and Verified Paypal Merchant since 2006. Customer Satisfaction is our NUMBER 1 priority and to that end we offer a FULL Refund of the Purchase Price Plus Shipping Charges for any item that is returned in it's original condition within 1 week of receipt. (Refunds will be in the form in which payment was received.) (Return shipping is buyer responsibility.) We do ask that you pay close attention to battery type and sizing of collars as this can save us and you the inconvenience of shipping incorrect items back and forth and delaying the arrival of the items that you want and need. Feel free to call or email if you don't see what you need or are not sure what you need. There are many items and accessories that we offer for sale that may not be posted on the website.

Late Payment Policy

A late payment fee of 10% or $250 (whichever is less) will be added to all unpaid balances that are not received within 30 days of the billing date.

Privacy Policy Information

This privacy notice discloses the privacy practices for www.fencebylance.com . This privacy notice applies solely to information collected by this web site. It will notify you of the following: 1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 2. What choices are available to you regarding the use of your data. 3. The security procedures in place to protect the misuse of your information. 4. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email, postal mail, or telephone in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: * See what data we have about you, if any. * Change/correct any data we have about you. * Have us delete any data we have about you. * Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 614-276-2760 or via email. Orders We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. Sharing We partner with another party to provide specific services. We will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. Links This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you desire, you can also contact us via snail mail at:
Lance's Hidden Fencing P.O. Box 20040, Columbus, Ohio 43220.

Thank You for visiting FenceByLance.com!

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